THE BLOG
From Email Specialist to Customer Journey Architect
Aug 08, 2025
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When HubSpot's machine learning algorithms began automatically optimizing email send times for individual subscribers while simultaneously triggering cross-channel behavioral responses based on predic...
Beyond Social Media Management: How Community Strategy + AI
Aug 08, 2025
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When Sprout Social's AI began autonomously managing crisis communications for Fortune 500 brands, routing messages based on sentiment analysis and automatically deploying de-escalation protocols, trad...