THE BLOG

Your Five-Star Reviews Are Vanishing (And Google's Not Sorry) customer experience customer intelligence customer journey seo Dec 29, 2025

Google removed more reviews in the first seven months of 2025 than in any comparable period on record. This isn't a bug. It's not a temporary glitch. It's deliberate enforcement at scale, powered by A...

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Survey Design That Actually Reveals Marketing Truth ai and marketing customer intelligence data digital marketing Nov 17, 2025

Your survey says customers love your product. Your churn rate says otherwise. One of these is lying, and it's probably your survey.

Bad survey design is worse than no survey at all. At least ignoranc...

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