THE BLOG

How Marketing Theory is Adapting to Non-Linear Customer Journeys customer journey digital marketing Apr 10, 2025

The concept of the straight-line customer journey has become as quaint as rotary phones in a Web3 conference. Today's consumers jump between touchpoints with the unpredictability of quantum particles,...

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Post-Purchase Content Strategies: Turning Customers into Advocates customer journey customer service Mar 28, 2025

Most marketing discussions fixate on the pre-purchase funnel—the carefully orchestrated journey from awareness to conversion. Yet the post-purchase phase holds perhaps the greatest untapped potential ...

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Middle of Funnel Content Strategies: Turning Interest Into Intent audience customer journey funnel Mar 28, 2025

The middle of the funnel (MOFU) represents marketing's most nuanced territory—a psychological borderland where casual interest transforms into serious consideration. Here, prospects have moved beyond ...

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Top of Funnel Content Strategies: Casting a Wider Net b2b marketing customer journey digital marketing funnel Mar 28, 2025

At the top of the marketing funnel, we engage in the art of attraction rather than persuasion. Like the soft music that lures patrons into a marketplace, top-of-funnel (TOFU) content whispers promises...

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Customer Journey Mapping: Practical Templates for Multi-Channel Campaigns audience customer journey data Mar 26, 2025

The modern customer journey resembles less a linear path and more a Jackson Pollock painting—seemingly chaotic, multi-dimensional, and unique to each individual. Yet within this complexity lie pattern...

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